Returns & Exchanges

Due to the perishable nature of our freeze-dried treats, we cannot accept returns on food items; however, we are committed to ensuring you are 100% satisfied with your order if it arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your package for any signs of transit damage or missing items within 48 hours of delivery.

• 2.
  Document Issues

  If your candy is damaged or incorrect, take clear photos of the packaging and the product to help us process your claim quickly.

• 3.
  Contact Support

  Email our customer service team with your order number and attached photos to request a replacement or store credit.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of freeze-dried sweets or issue a refund to your original payment method immediately.